At Prabha Foods, we are committed to delivering fresh, hygienic, and high-quality products safely to your doorstep.
1. Shipping Locations
- We currently ship across India.
- International shipping may be available on request, subject to applicable charges and regulations.
2. Payment Mode
- Only prepaid orders are accepted.
- Cash on Delivery (COD) is not available for any products.
- All payments must be completed online at the time of placing the order.
3. Order Processing Time
- Orders are processed within 1–3 business days after successful payment confirmation.
- Orders placed on Sundays or public holidays will be processed on the next working day.
4. Delivery Timeline
Estimated delivery time after dispatch:
- Within Andhra Pradesh: 2–4 business days
- Other Indian States: 4–7 business days
- Remote / Rural Areas: 7–10 business days
Delivery times may vary due to courier partner delays, weather conditions, or unforeseen circumstances.
5. Shipping Charges
- Shipping charges are calculated at checkout based on order weight, delivery location, and courier partner.
- Free shipping may be offered during promotions or on minimum order value, if applicable.
6. Packaging & Hygiene
- All products are securely packed with food-grade, leak-proof packaging.
- Oils, ghee, and liquid items are specially packed to prevent leakage.
- Strict hygiene and quality checks are followed during packing.
7. Order Tracking
- Once dispatched, tracking details will be shared via SMS / WhatsApp / email.
- Customers can track their orders using the courier partner’s tracking link.
8. Delivery Issues
- If the package is damaged, leaking, or tampered with, please do not accept the delivery and inform us immediately.
- For missing or incorrect items, contact us within 24 hours of delivery with clear photos.
9. Incorrect Address / Failed Delivery
- Please ensure accurate delivery details while placing the order.
- Prabha Foods is not responsible for delays or non-delivery due to incorrect address or unreachable contact details.