At Prabha Foods, customer satisfaction and food safety are our top priorities. Due to the nature of our products, we follow a strict returns and cancellations policy.
1. Cancellations
- Orders can be cancelled only before dispatch.
- Once the order is packed or shipped, cancellation is not allowed.
- To request cancellation, please contact us immediately after placing the order.
2. Returns
- Returns are not accepted for food products once delivered.
- This policy is in place to ensure hygiene, safety, and quality standards.
3. Replacement / Refund Eligibility
Replacements or refunds may be considered only in the following cases:
- Product received is damaged, leaked, or broken
- Wrong product delivered
Conditions:
- The issue must be reported within 24 hours of delivery.
- Clear photos or videos of the product, packaging, and invoice must be shared.
- The product must be unused and in original packaging.
4. Refund Process
- Approved refunds will be processed to the original payment method only.
- Refunds may take 5–7 business days to reflect, depending on the payment provider.
- Shipping charges (if any) are non-refundable, unless the issue is from our side.
5. Non-Refundable Cases
Refunds or replacements will not be provided for:
- Change of mind
- Taste or personal preference
- Incorrect address provided by the customer
- Delivery delays caused by courier partners or unforeseen events
- Failure to accept delivery